Orders & Shipping
We ship to U.S., Canada, France, U.K., and Europe.
Once your order ships, you will receive a shipping confirmation email with tracking information. We do not require signatures upon receipt and we are not responsible for lost or stolen packages.
For questions about your package, email us at firstname.lastname@example.org with your inquiry and we will respond to you as soon as we can.
How are shipping costs determined?
National and international shipping rates are calculated by the shipping provider based on package weight and zip code/destination.
Be aware that international packages are subject to duties and customs fees which are not calculated at check out. Synchronicity Health has no control over these fees and they will be billed upon delivery. Please contact your local customs office to determine fees ahead of time.
How will I know when my order has shipped?
You will receive an email with tracking information the moment your label is printed! Please allow 24 hours for the information to be updated by the shipping provider.
We have a 100% satisfaction guaranteed policy. We are happy to accept returns within 30 days of delivery. For damaged items or product dissatisfaction please contact us at email@example.com.
How do I return or exchange an item?
If you are unhappy with a product you’ve purchased, please email us at firstname.lastname@example.org
How long does it take to process a return?
Once your return is received it is typically processed within 2-3 business days.